Privacy Statement

All information which you impart to Jo Malseed Hypnotherapy will be confidential, other than if I deem that you appear to be a danger to yourself or others; or should I need to contact your GP in order to commence, or during, your treatment, for which I shall firstly secure your written consent.

The seriousness of the COVID-19 pandemic requires me, Jo Malseed, if contacted, to inform the NHS of people with whom I have been in contact.  In this case, if we have met in person, I shall share your name and contact details, but not the context in which we met.

Data retention
Jo Malseed Hypnotherapy will only take personal (eg. name, address, age), and sensitive (eg. health conditions) data that will be helpful for treatment.  This information will be retained and stored according to the General Data Protection Regulation (GDPR) 2018.  This means that data on paper will be stored in a locked cabinet, behind a locked door; and any digital data (mobile phone number, texts, email address and emails) will be pin/password protected.  All personal data will be shredded or deleted as applicable upon completion of treatment; and sensitive data shredded or deleted five years after the end of treatment, or for children, five years after they have turned 18 (Insurance Company requirements).  However, you can request, in writing, access to data within the therapy room, and for it to be amended, or shredded/deleted before the five years are up.

Client contact opt-in consent
According to the GDPR 2018, all clients select and opt-in to the ways in which they consent for Jo Malseed Hypnotherapy to contact them.  During the COVID-19 pandemic, this information is being collected via email.

Jo Malseed Hypnotherapy will not use your information for any purpose other than for that which you have explicitly consented.  You may withdraw consent at any time by getting in touch via 07387 203203 or

Should you have any complaints about Jo Malseed Hypnotherapy’s handling of your data, please contact Jo Malseed Hypnotherapy in the first instance.  If the situation is not resolved to your satisfaction, you can contact the Information Commissioner’s Office (ICO).